Complaints
We're committed to continuous improvement, it's our desire to adhere to high standards so if you're not completely satisfied, we'd really like to know.
Call (07) 3132 3231
We’re available to speak with you Monday to Friday 9AM – 5:30PM Australian Eastern Standard Time. We’ll do our utmost best to help you in a timely fair and reasonable way.
You can contact us by phone (07) 3132 3231 or by completing the form below.
Our dispute process is governed by our Terms and conditions and Privacy policy.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001