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Complaints

First step – Let’s talk

We’re available to speak with you Monday to Friday 9AM – 6PM Australian Eastern Standard Time.
We’ll do our utmost best to help you in a timely fair and reasonable way.

If we can’t reach a resolution – External Dispute Resolution Scheme

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Let us know how we can help

    We’re ready to help you

    All conversations are 100% confidential.

    Call 1300 323 321

    *Operating hours: 9 AM to 6 PM AEST, Monday to Friday

    OR

    Book a free 15 minute clarity call below.






      About

      Credit Check specialises in disputing and removing negative items from credit reports to achieve the financial outcomes you want.

      Learn more.

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      Contact

      Phone: 1300 323 321
      Address: Level 10, 36 Marine Parade, Southport, QLD 4215

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      Acknowledgement Of Country

      Credit Check acknowledges the traditional custodians of the land on which we listen, learn, live, love and work together.

      We pay our respects to Elders past, present and emerging, and to all First Nations peoples, and are committed to building relationships, respect, and opportunities for all.

      Credit Check Pty Ltd (ABN 79 647 680 635) provides ‘debt management services’ as defined in the National Consumer Credit Protection Regulations 2010 and in accordance with the National Consumer Credit Protection Act 2009. Credit Check has been appointed as a credit representative (ACR 543507) of QED Credit Services Pty Ltd (ACN 147 272 295) trading as Pursuit Broker Services (ACL 387856). Credit Check is registered with the Australian Financial Complaints Authority (AFCA) external dispute resolution scheme, our member number is 109955.

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